Altogether Group chief executive, Terry Leckie

After a rollercoaster few years, utility innovator Flow Systems is back under the new name, Altogether Group and looking to carve out more of the market in NSW and Queensland.

Having formerly operated as an amalgamation of Flow Systems, Flow Utilities and Meter2Cash Solutions, chief executive and founder of Flow Systems Terry Leckie said the rebranding reflected the company’s big ambitions. 

“We currently provide electricity, gas, hot water and potable water embedded network services to over 25,000 customers through our local teams in Brisbane, Gold Coast and Sydney. Our vision is to increase this to 100,000 within the next three years,” Leckie said.

Flow systems entered voluntary administration in 2019, when then majority shareholder Brookfield failed to find a buyer as it intended, however, under the continued guidance of Leckie the company found its feet the following year with funding from asset management company H.R.L. Morrison and Co. 

Now, Altogether Group employs 80 people with plans for substantial growth over the coming years.

Leckie said the company was forging ahead working with strata and building managers, body corporates, developers and communities to offer utility services tailored to customers’ unique needs. 

“We look at the configuration of that community and where we can reduce their demand and so we become their sort of energy advisor as well as their retailer,” Leckie explained.

“We assist them to manage their demand, to spread out their load and therefore lower their cost and demand on the network.”

As well as currently providing services for over 400 communities in NSW and Queensland, Flow was responsible for several high-profile sustainability initiatives it has continued to service under the new company name.

These included a landmark recycled water system at Sydney’s Central Park and efficient embedded energy networks for iconic Queensland high-rises, Brisbane Skytower, Q1 and Southport Central.

Drew McKillican

Altogether Group’s executive manager of energy, Drew McKillican explained, “by replacing manually read meters with smart meters and automation, Q1 Resort & Spa has removed the unpredictability in utility pricing now and into the future.”

“User pay utility services help to lower existing strata fees and make it easy for residents to ensure they are in better control over their usage whilst getting the best price available. Electricity is purchased in bulk at the tower’s gate meter and potential savings are shared with our customers.”

“Altogether’s air conditioning solution chills water centrally allowing the system to function more efficiently and bills to reflect each customer’s use. Residents also benefit from embedded gas services and a new hot water plant to replace ageing systems.” 

Leckie said the company’s main customer base was high rise residential and mixed use apartments, with roughly half opting to purchase both water and energy from Altogether, although energy is the main growth area he says. 

One of the issues with conventional embedded networks, according to Leckie, is the onus on building owners’ groups to manage changing regulatory compliance requirements, which requires reliance on suppliers. 

“When we become a retailer directly with those customers, so the retail model rather than the agency model, then those customers are supported,” he said. 

Additionally, during Covid, Leckie said that due to its configuration Altogether had been able to provide payment holidays to those customers who struggled from the impact of the pandemic. 

“Our customers have continued to receive essential services without fail and we have looked after those who have been doing it tough,” he said. 

“The business is in pretty good shape following a year of floods, pandemic, and economic turmoil. Our people are safe and strong and we continue to add good people to our extended family.”

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  1. Intersting to read the Aug 2020 article abt Leckie’s company ‘growing fast’ and this article where the company is the same size but now with ‘big ambitions’. Some independent analysis would be good.

    1. Hi there, we often see significant confusion among some of our readers about what we set out to do as a news publication. When we write an analysis or feature piece we get multiple sources and try to achieve balance. When we do interviews with people in business the goal is to see what their perspective is – how do they view their world from the perspective of market demand, prospects etc, so it can enable others with some insights and market intelligence. Some people will exaggerate a little. In our experience of Terry he’s one to tell it straight. And if he’s
      And we were very clear and upfront about his company’s challenges, some quite serious. Clearly, Terry’s views and ambitions are the focus of this piece and we’re happy to voice;l it’s his plans he’s now put on the record. We didn’t set out to do an independent analysis of what can and can’t fly in that sector. But thanks for the hint. Perhaps we should!
      This issue also came up recently with an interview we did with Envizi. This too was a single source story because it’s an interview. Anyone can put their hands up for the same. We are vitally keen to see what people think and do as a microcosm of the biz environment. But of course, if someone is deliberately misleading, this can come back to bite them – it’s their word and their reputation on the record. And here’s something about trust: once you lead someone astray, you won’t get a second chance, at least with a journo. Most of our sources know this.